The beginning of the year is always a challenge to set the individual goals and KPI’s with members of your team. This may be done within the formal appraisal process, but it doesn’t have to be. The important factor is that the goals that are set are aligned with the department’s strategy, which in turn is aligned with the overall strategy of the organization.
SteppingStone Global can help the individual employee’s to link their goals to the company strategy. We can help you achieve in a couple of training and coaching sessions:
- Organizational Vision – To be known for your superior customer service and satisfaction.
- Organizational Objective to reduce the number of dissatisfied customers by 25%.
- Organizational KPI – Reduce the number of customer complaints that remain unresolved at the end of a year.
- Team Member’s Goal – To increase the number of satisfactory complaint resolutions by 15% the end of a set period.
Taken to the next level, each employee goal should have at least one associated KPI. How will you specifically measure, on a regular basis, whether or not this person is meeting his or her goal? SteppingStone Global can help your HR department to be more effective.
SteppingStone Global is keen to help its client and partners to ensure an effective performance of teams and individuals.
SteppingStone Global can help you with following training and coaching:
- Strategic planning for good performance (1 and 2 day sessions for management
- Objective setting training for teams. (1 day training
- Coaching team objective sessions (on request)
- Individual objective setting for teams (half day sessions)
- Prepare for good during the year performance reviews for both managers and staff (half day sessions)
- Performance management skill trainings for managers such as listening and feedback skills training.(On request)
Don’t hesitate to contact us if you have any questions, or if you would like to meet and find out together how we can help you in the most productive way.
Looking forward to meet you soon.
Jean (John)
SteppingStone GLOBAL
> Optimizing People
Jean (John) Nicolaï
Founder & President
Offices: Bahrain – Dammam – Riyadh – Qatar
Bahrain Tel: +973 3777 1951
Saudi Tel: +966 (0)5 69 339 456
E-mail: jean.nicolai@steppingstoneglobal.com
Website: www.steppingstoneglobal.com